Terms of Sales
1) The company CG IINVESTMENTS
The website www.cafegraal.com is published by the company CG Investissements with a share capital of 5000 euros whose registered office is at 34 Avenue du Chemin de Mesly, registered in the Trade and Companies Register of Créteil under number 889 767 216 . If you wish to contact CG Investissements or the website www.cafegraal.com you can send an email to the following address: email@example.com .
2) Legal capacity
Customers of the website declare that they are of legal age and fully capable of contracting.
3) Geographical area
Our service is only distributed and offered in France.
4) Availability of services
We work to ensure that the services of our website www.cafegraal.com are accessible at all times (24 hours a day, 7 days a week) except in the event of voluntary or involuntary interruption, regardless of the cause (site maintenance).
Consequently, CG Investissements cannot be held liable for any physical, material or moral damage caused by the unavailability of the website www.cafegraal.com.
The purpose of this contract is to market Nespresso® compatible coffee capsules. This offer is accessible from the website www.cafegraal.com.
By taking the decision to tick the box: "Validate the order" through our online store, the Customer accepts the terms, as well as all of these general conditions.
Our coffee capsules are available while stocks last. In all cases, CG Investissements cannot be held responsible for any damage suffered by the Client, nor liable for any damages.
The amounts displayed on the Site are indicated in Euros.
These same amounts displayed on the website are subject to change by us at any time.
When the Customer confirms the validation of his basket by clicking on the "Validate the order" icon, he is considered to have knowingly accepted these.
It is the Customer's responsibility to verify the accuracy of the information entered during the purchase request.
It is also the Customer's responsibility to check that the confirmation email has been received.
If the Client were to fail in the obligations referenced above, the responsibility of the company CG investments cannot be engaged.
It is offered to any customer by making the request through our website through the "Subscriptions" section to benefit from an automatically renewed home coffee delivery service.
By choosing to opt for a subscription, the Customer benefits from a recurring delivery of coffee capsules sent by us until one of the parties deciof the to end this subscription.
The Customer acknowledges that his subscription to this offer commits him to a recurring payment.
Therefore, unless unsubscribed by the Customer under the conditions provided for in the "Unsubscribe" article, the Customer will be charged the amount specified during his initial order, automatically with each shipment.
The Customer is free to end his subscription at any time under the conditions provided for in the “Unsubscribe” article of these General Conditions.
By validating his order, and after having checked the content of the order and, if necessary, having modified it, the Customer declares to fully and unreservedly accept all of these General Conditions.
After having checked the contents of his order, the Customer will definitively validate it by payment. The order will only be final upon payment of the corresponding price.
Our services will systematically confirm each Customer's order by e-mail.
The number of boxes of coffee as well as the frequency of dispatch are determined in accordance with the information provided by the customer and through the "form" available in the "Subscription" section.
In any case, the subscription may be temporarily or permanently interrupted by Cafegraal.
It is expressly agreed that if Cafegraal is unable to deliver the coffee capsules due to a failure of one of its suppliers and exclusively in this case, the Customer will be informed as soon as possible by any means. and will not be charged the amount.
10 ) Unsubscribe
The Customer who has opted for a subscription may terminate it at any time.
To unsubscribe, the Customer can use the unsubscribe link on his personal space on the cafegraal.com website.
In accordance with the article "deactivation of the customer account" of these General Conditions, Cafegraal may immediately terminate the subscription of a Customer under the conditions of this article. Cafegraal cannot then be held responsible for the damage suffered by the Customer.
11) Cancellation or withdrawal
In accordance with article L. 221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) days from receipt of the Order placed on the Site and/or the Refill Product, within as part of the subscription, to exercise its legal right of withdrawal, without having to justify its decision.
After this period, no request for withdrawal will be processed by Cafegraal,
The products must be returned in their original packaging and packaging. Any product that is incomplete, damaged, damaged, opened and/or whose packaging has been damaged will not be taken back, exchanged or refunded.
The notification of withdrawal must be made by e-mail to the address: firstname.lastname@example.org
The products must imperatively be returned to Cafegraall at the following address: CG Investissements 34 Avenue du Chemin de Mesly 94000 Créteil.
In accordance with Article L. 221-21-3 of the Consumer Code, the return costs will remain the responsibility of the Customer, except in the event of return due to lack of conformity of the products delivered with the Order or in the event of of damaged product. Cafegraal does not accept parcels or mail sent postage due.
If the products are subject to the legal right of withdrawal, Cafegraal will reimburse the Customer for the corresponding amount within fourteen (14) clear days following the date on which it was informed of the Customer's decision to withdraw or may defer this refund until proof of shipment of the products concerned by the right of withdrawal is sent before the said period, the date chosen being that of the first of these facts. Reimbursement will be made by crediting the amount debited to the account corresponding to the Customer's bank card. This same withdrawal period is valid from the receipt of each order within the framework of the subscription to the recurring sending service, under the same conditions and methods as those provided for in this article.
The transaction is carried out by means of a credit card through the secure online payment services (SSL) Stripe & Paypal. The use of payment services guarantees the complete confidentiality of the Customer's personal information.
At no time does CG Investissements have personal information relating to the Client's credit card.
In the event of fraudulent use of the means of payment used, the company CG Investissements cannot be held responsible.
13) Service client
The customer has access to the FAQ section available on the www.cafegraal.com site.
Cafegraal providing access to transparency and exchange with its customers, our customer service remains available to them at the following e-mail address: email@example.com
Full ownership of the products marketed is retained by Cafegraal until receipt of the total amount in principal, fees, taxes and mandatory contributions included.
15) Signature and proof
In order to guarantee an optimal level of security, the Customer must maintain the security of the transactions he undertakes online. As such, he must not communicate to any outside person his identifier (e-mail address of the Customer) and/ or its password.
As such, the use of the identifier (Customer's e-mail address) and/or the Customer's password will constitute proof of full identity, during the validation of the Order and the corresponding sums. Cafegraal can in no way be held responsible for the fraudulent use of this information.
16) Service client
Our customer service can be reached by e-mail at the following address: firstname.lastname@example.org.
All products for sale on the Website benefit from the legal guarantee of conformity, as defined in articles L. 217-4 and following of the Consumer Code, and the guarantee against hidden defects as defined in articles 1641 and following of the Civil Code, allowing Customers to return defective and non-compliant products free of charge.
17) Intellectual property
All the elements produced and references on cafegraal.com and in particular but not exclusively the texts, comments, works, illustrations, images and brands are protected by intellectual property. Any total or partial reproduction of the elements accessible on the cafegraal.com website is strictly prohibited.
18 ) Additions of elements, modifications des cGeneral conditions
Cafegraal reserves the right to modify and update the General Conditions of Sale without notice. To be informed of these possible modifications, Cafegraal advises the Customer, and in general to any user, to read the General Conditions of Sale regularly.
The Order will be subject to the General Conditions of Sale in force at the time of the Order.
19) Computing and Freedom
The information and data collected by CG Investissements relating to the Client are necessary for the management of orders.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and thus allow CG investments to improve and personalize the services offered and the information sent. In accordance with the Data Protection Act, Customers have the right to access and rectify personal data concerning them. The Customer must write to email@example.com indicating his surnames, first names, e-mail address and customer reference.
CG Investissements reserves the right to use the statistics provided through the questionnaires that Clients have completed in order to improve its service and that of partner brands.
20) Applicable law and competent jurisdiction
Any dispute relating to the execution or the interpretation of these General Conditions will be submitted to the competent court according to the nature of the dispute and according to the choice of the customer, he can seize at his choice, in addition to one of the jurisdictions territorially competent under the Code of Civil Procedure, the jurisdiction of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event.