Refund Policy

In accordance with article L. 221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) days from receipt of the Order placed on the Site and/or the Refill Product, within as part of the subscription, to exercise its legal right of withdrawal, without having to justify its decision.

After this period, no request for withdrawal will be processed by Cafegraal,

The products must be returned in their original packaging and packaging. Any product that is incomplete, damaged, damaged, opened and/or whose packaging has been damaged will not be taken back, exchanged or refunded.

The notification of withdrawal must be made by email to the address: retour@cafegraal.com

The products must imperatively be returned to Cafegraal at the following address: CG Investissements 34 Avenue du Chemin de Mesly 94000 Créteil.

In accordance with Article L. 221-21-3 of the Consumer Code, the return costs will remain the responsibility of the Customer, except in the event of return due to lack of conformity of the products delivered with the Order or in the event of of damaged product. Cafegraal does not accept parcels or mail sent postage due.

If the products are subject to the legal right of withdrawal, Cafegraal will reimburse the Customer for the corresponding amount within fourteen (14) clear days following the date on which it was informed of the Customer's decision to withdraw or may defer this refund until proof of shipment of the products concerned by the right of withdrawal is sent before the said period, the date chosen being that of the first of these facts. Reimbursement will be made by crediting the amount debited to the account corresponding to the Customer's bank card. This same withdrawal period is valid from the receipt of each order as part of the subscription to the recurring sending service, under the same conditions and methods as those provided for in this article.

Our customer service is accessible by email at the following address contact@cafegraal.com.

All products for sale on the Website benefit from the legal guarantee of conformity, as defined in articles L. 217-4 and following of the Consumer Code, and the guarantee against hidden defects as defined in articles 1641 and following of the Civil Code, allowing Customers to return defective and non-compliant products free of charge.